Health Care Answering Service

Business Extension Service has addressed the unique challenges facing the medical answering service industry. Our goal is to be the silent gears working to keep the office “machine” of each provider running smoothly. We understand our role in the overall health of each and every community we serve. Your patients are assured of the highest level of care and service from our operators.

Our focus is on timeliness and accuracy when it comes to on call scheduling and notifications. With each agent workstation networked to one central database, we are able to provide current up to the minute provider and patient information.

A few of the health care industries we serve:

·    Family Practice
·    Dentists
·    Therapists
·    Hospice
·    Pharmacy
·    Chiropractic
·    Mental Health
·    Home Health Care

Live Reception Service

You can’t recreate a first impression.

At Business Extension Service we understand that our physicians answering service agents are representatives of your clinic, and as such are responsible for setting the tone of patient interactions.  We know businesses cannot afford to lose patients due to lackluster customer service, inaccurate messages or an uncaring voice.  Our personality and professionalism are the products we sell.  BES employs intelligent and experienced operators to take messages, dispatch calls, or handle customers’ needs in whatever way you desire.

Appointment Scheduling

BES can provide competent and efficient appointment scheduling. Call us today and find out how we can save you time and money.

Web On Call Scheduling

No more confusion over last minute schedule changes! Utilize our free service to make real-time on call changes from the Internet.  All it takes is five minutes of training over the telephone. Our web-enabled on call scheduling provides clinics with the ability to make changes to this same database 24/7/365, thus eliminating the need to call in, fax or email on call schedule changes. This saves time and money for clinics, and provides accountability by recording who makes what changes and when.

HIPPA Compliant

Business Extension Service understands the importance of protecting your patience personal information. BES makes sure everyone of our agents goes through HIPPA training and signs a confidentiality agreement at the beginning of their employment. Applicants are run through an extensive background check before being considered to join our team.