Business Extension
Service has taken essential steps to ensure 24/7 operations for our clients.
These steps include, but are not limited to:
Round the clock contracted support from its
switch vendor, StarTel. This assistance
includes access to mission-critical equipment that provides Business Extension
Service with complete call center operations.
Essential hardware kept onsite for immediate
replacement.
A natural gas generator for auxiliary power in
the event of a power outage. This unit
is tested monthly to guarantee proper operating condition when needed.
Backup battery supplies in place for all
equipment needed to perform call center duties.
Emergency procedure documents clearly posted in
server room environment. Access to
documents and demonstration of knowledge of these procedures is required for
all Business Extension Service employees.
Network for computer technicians with remote
access to all mission-critical equipment for immediate repair.
In the unlikely event that Business Extension Service
experiences a telephone outage or hardware/ software failure, we will take the
following actions:
Contact the technical support personnel provided
by its telephone provider to troubleshoot and assist in the situation where
possible.
Contact the on call technical support staff
provided by its switch vendor, StarTel Corporation.
Maintain a normal level of staffing to answer
calls manually on paper until the system is up and running again.
