Nestled in the heart of Bellingham, Washington, at Business Extension Service our vision is to maintain a
high standard of quality throughout three focus areas: client service, customer
service and message service.
We offer the highest level of client service that you will
find in any business.
As a company that
is always open, we recognize that problems do not limit themselves to the hours
of 9 AM to 5 PM. BES offers a
solution. There is a manager on call
twenty-four hours a day to ensure that call quality is maintained through
supervision and who is available for all client issues, no matter how
small. We think that waiting until the next
business day does not reflect quality client responsiveness. When a problem arises, you need help now.
Customer service and message service is guaranteed through
proper agent training and adherence to strict pre-qualifications for
hiring. At BES, our agents average ten
years of customer service experience and are tested in a variety of ways during
our hiring process to determine if they possess necessary spelling, grammar and
writing skills as well as cognitive abilities to assess a situation and act
appropriately. Many are college
graduates. We also recognize that the
training process is on-going. It does
not end the first few weeks on the job and there is no high turnover rate. Business Extension Service pushes the
national standard even further by checking employee progress every six months
and rewarding those who consistently improve their core competencies.
Take advantage of more than 30 years of quality experience
in the field and request a quote today.
